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Tenant Information

Welcome to renting through Ray White Elizabeth Bay. We trust you will enjoy your new home, but should you have any concerns or queries during your tenancy period, please don’t hesitate to contact one of our helpful property management team on 9331 9600.

Meanwhile, the following information outlines how our property management operates and hopefully answers any questions you may have now or in the future.


40 Macleay Street,
Potts Point,
NSW, 2011

p (02) 9331 9600
f (02) 9331 9633

Office Hours

Monday to Friday 8.30am – 5.30pm
Saturday 8.30am – 4pm
Sunday Closed

Tenancy Application

To ensure you are in a position to apply for a lease on a property, please ensure you have the following documents and information:

  • Current address, landlord and managing agent.
  • Previous address, landlord and managing agent.
  • Drivers’ Licence or appropriate photo ID
  • Employment details including telephone number and period of employment.
  • Previous employment details.
  • Number of occupants including adults, children, pets.
  • Next of kin.
  • Three references and their work and contact details.

Tenancy Agreement

The law requires a written tenancy agreement is drawn up between all tenants and landlords including a report outlining the condition of the property prior to tenancy. Should a dispute arise over the condition of the property at the end of the tenancy, the report is an important reference point.

Rent Payments

Tenants are required to pay rent in advance. Rental payments must be paid using the Advantage Card or by cheque or money order. No cash payments accepted.

Rental Bond

Bond totalling four weeks rent (six weeks for furnished properties) is lodged with the NSW Department of Fair Trading as security against any damage or excessive wear and tear to the property. The bond is refunded after a tenant vacates provided the property is left in the same condition it was when the tenancy began (allowing for reasonable wear and tear) and also provided there is no other money owing.


Periodic inspections by our Property Management team will be carried out during your tenancy with our team giving the required period of notice of the visit. Inspections are carried out to check on the condition of the property and to check if any regular maintenance is needed.


Our office holds duplicate keys which are available in case of emergency. However, there is no after hours service for those who have lost or misplaced their key. Therefore, tenants should make their own arrangements about a suitable location for a spare key. Permission must be sought to change locks and if granted, a spare set of keys must be provided to the office.|

Maintenance And Repairs

We ask that all non-urgent requests for repairs or maintenance are emailed to our office — use the online form on the left hand side to contact us. For emergencies during office hours, please call us on 9331 9600. For emergencies outside office hours, please refer to the urgent repair procedure listed in your lease or refer to Department of Fair Trading website under “Renting Guide”. Our property management team will endeavour to ensure any repair work is carried out as soon as possible, however delays can occur due to the need to seek landlord approval and to find a suitable time for the appropriate tradespeople to fix the problem.

If a firm arrangement relating to access to the property is not kept by a tenant with a tradesperson, the cost of the visit will be passed onto the tenant.


All tenants should consider their insurance needs including contents insurance. If you have any questions, please speak with our property management team.

Ending The Tenancy

Please refer to your Residential Tenancy agreement regarding the appropriate notice you must give prior to ending your lease. You can also refer to the “Renting Guide” from the Department Of Fair Trading. A copy of this was issued to you by our team at the beginning of your tenancy. For more information about your rights and obligations as a tenant, you may also refer to the Department of Fair Trading website Tenancy Pages. If you are still unsure of conditions of ending your tenancy, please feel free to contact our team for assistance.